Terms and Conditions

Terms and conditions

Travel conditions

I- Guarantee your reservation

I-a: The visitor must carefully read and accept the general conditions of travel to Madagascar offered by Tsaraventura before booking.

I-b: The signatory visitor knows perfectly all the members of his/her group in the event of a group trip to Madagascar, especially for the different opinions or in the event of health.

I-c: The visitor must confirm their trip organized by Tsaraventura with any deposit. That is to say a percentage of the total amount of the cost of the trip calculated according to the date of booking and the date of departure.

II- Conclusion of a contract

The signatory traveler and Tsaraventura are the contracting parties and the contract is totally subject to Malagasy law.

III- Deposit payment and invoice

III-a: Deposit of 30% of the total amount if the booking is made more than 5 weeks before departure.

III-b: Deposit of 50% of the total amount if the booking is made less than 5 weeks before departure.

III-c: Payment of the remainder to be paid 3 weeks before departure.

IV- Method of payment

IV-a: By bank transfer with costs borne by the visitor.

IV-b: By Malagasy bank check

IV-c: In catch

IV-d: Credit cards are still pending update

V- Booking can be modified according to availability

V-a: Visitor can modify his/her reservation already confirmed with a tolerance of more than 5 weeks before the departure of the organized trip and a supplement of 200€ is applicable. But here the modification depends on the availability.

V-b: Visitor can no longer modify his/her reservation already confirmed in less than 5 weeks before departure. Thus, the trip will be considered as canceled and follows cancellation fees following the declaration’s date.

VI- Cancellation

VI-a: 5 weeks or more before departure, non-refundable deposit.

VI-b: 5 to 4 weeks before departure, 50% of the total amount of the trip.

VI-c: 4 to one week before departure, 75% of the total amount of the trip.

VI-d: less than 1 week before departure, 100% of the total amount of the trip.

VII- Complaint from the visitor

In the event of a problem, the visitor must at all times inform the case to our representative in order to be able to resolve it on site with the supplier.

VIII- Insurance

VIII-a: It is strongly recommended that visitor takes out travel insurance.

VIII-b: No coverage from Tsaraventura.

VIII-c: The responsibility port guaranteeing of Tsaraventura is to take reasonable measures.

IX- Visa and Passport

IX-a: The visitor must have a compliant and valid passport.

IX-b: The visitor must have a visa proportional to his stay.

X-Vaccines

The visitor must be certified vaccinated with the vaccines required to Madagascar destination.

XI-International flights

XI-a: The visitor is responsible for his own international flight reservation and plane ticket.

XI-b: The visitor must inform Tsaraventura about the routes of his flight.

XI-c: Tsaraventura declines any responsibility in case of delay or missed international flight because this will cause the delay of the departure of the trip and the application of the modification (V) and cancellation conditions (VI).

XII- Regulations

XII-a: The key words are the instructions of the representative of Tsaraventura

XII-b: The visitor must inform Tsaraventura before booking if he is not very active or could not keep up with the other participants.

XII-c: In all the disturbing conditions of the group such as behavior, health, performance…, Tsaraventura can disqualify a participant some part of the tour or the whole trip for a good progress of the trip.

XII-d: Tsaraventura can exclude and declines all responsibility if a client does an illegal act or does not respect the dignity of the human person. Not refundable

XII-e: Measurement by Tsaraventura in the event of a client’s illness. With proportion.

XIII- Modifications and cancellations by Tsaraventura

XIII-a: Tsaraventura reserves the right to modify itinerary but in the sense of respecting the content of the trip.

XIII-b: Tsaraventura reserves the right to change the price of the trip for any local price changes.

VIII-c: In the event of a private major case, Tsaraventura informs in advance and offers other options.

c-1: Tsaraventura postpones the trip at the appropriate time

c-2: Tsaraventura studies another alternative circuit relating to the theme chosen by the visitor.

c-3: Tsaraventura cancels with refund

VIII-d: In case of non-payment of the balance.

Tsaraventura reserves the right to cancel the trip or study other proportions.

VIII-e: In case of major case, Tsaraventura offers other options.

e-1: Tsaraventura reports the trip at the appropriate time

e-2: Tsaraventura studies another alternative tour relating to the theme chosen by the visitor.